Support in Hindi and English, from people who have filed a return
Accounting software support is only useful if the person answering understands accounting. Ours do — which means the answer to "my 3B does not tie" is a diagnosis rather than a request to clear your browser cache.
- contact@telkobiz.com — the address that always works
- In-app
- Raise a ticket from inside your workspace
- Languages
- Hindi and English
- Escalation
- Named on every written quote
What support covers
Accounting questions
Why a figure does not tie, which document type you should be using, how a transaction ought to be posted. This is most of what people actually ask.
Compliance questions
What the readiness check is telling you, why an invoice would be rejected, how an amendment works. Not tax advice, but practical help with the software’s own answers.
Migration help
The first import is run with you rather than handed over as a manual.
Setup and configuration
Chart of accounts, warehouses, numbering, approval rules and permissions — the decisions that are awkward to change later.
Genuine faults
When something is broken, it gets escalated to the people who wrote it rather than parked in a queue.
What it is not
We are not your accountant and do not give tax advice. For anything that turns on your specific circumstances, ask your CA — and we will tell you when that is the right answer.
Getting a fast answer
- Include the document number. INV-0142 beats "an invoice from last week" by about a day.
- Say what you expected. The gap between what you expected and what happened is usually the whole diagnosis.
- Screenshot the figure, not the screen. The number that is wrong, and what you think it should be.
- Tell us if it is blocking. A stopped billing counter is a different priority from a report that looks odd, and we will treat it that way if we know.
Support questions
Is support included?
Yes, on paid plans, in Hindi and English. Support hours and the escalation contact are stated on every written quote rather than left vague.
Do you help with the first migration?
Yes. The onboarding team runs the first import with you rather than sending instructions — it is the step where a migration is either done properly or done twice.
Can you tell me how to treat a transaction for GST?
We can tell you how to record it in tBiz and what the software will do with it. What treatment is correct for your circumstances is a question for your tax adviser, and we will say so rather than guess.
What happens if something is actually broken?
It goes to the people who wrote the code. We would rather fix a fault than explain a workaround, and the fix reaches everybody.
Related
Try it before you need support
Start on the free plan and see how far the product gets you on its own.